You Can’t Lose Doing This
Call center jobs provide the preferred method of service for 44% of America’s customers, according to research from Microsoft. Despite technology increasing ways for customers to access information, Americans still want the personal touch.
There’s no doubt that call center jobs are available. However, particularly since the pandemic, companies have had to start recruiting more cautiously.
Hiring the wrong person for call center jobs can be very costly. They may also want to ensure the position can be justified as financially viable, before they commit permanently.
This is where contract-to-hire call center jobs come in. They’re great for the company to test the waters with candidates and the role itself. They are also highly beneficial to those searching for a call center role, as they:
- Allow you to see what it’s like to work for the company first-hand
- Get your foot in the door to a potentially permanent role
- Broaden your skills and experience
- Enhance your resume as opposed to remaining unemployed
What are you waiting for? Follow these steps on how to master your contract-to-hire job and take a giant leap toward a permanent contract.
The Essential Skills
First, you need to make sure you possess the right skills to showcase your worth while you’re in probation. To be successful in call center jobs, you must demonstrate:
- Excellent communication skills
- Attention to detail
- Organizational skills
- Ability to work under pressure
- Teamwork skills
- Accuracy at speed
These are the key ingredients that management will be looking out for to fulfil any contact center jobs role.
With these in the bag, let’s look at the steps you need to take to seal the deal.
1. Make Your Intentions Clear
From the off, make your goals clear with management. Some candidates take on contract-to-hire roles simply to fill a void in their employment. So, make it clear that you’re here to commit, and that you want to be hired permanently within the company.
Being transparent with your intentions is invaluable to employers. They’ll appreciate your commitment and loyalty towards the company.
2. Become Indispensable
Work to your maximum ability. However, don’t overwork. Burn yourself out and you risk losing control. Work hard, always put in 100% effort, and give them a reason to keep you.
We’ve mentioned how the contract-to-hire allows employers to gauge whether a role is needed. It’s your opportunity to shine. Don’t be scared to show a little ingenuity. Find ways to improve your productivity. Go above and beyond.
3. Nurture Colleague Relationships
Though you’re contract-to-hire, you need to settle in as though you’re permanent so that your team and manager invest in you as an individual. So, hone those connections.
Make time for team lunches, rather than scurrying off on your own. If you isolate, you won’t be a loss to them when the contract ends.
4. Care for What You Do
Demonstrate that you’re not just there for the money. That you’re whole-heartedly committing to the role and customers’ needs.
To employers and management, the difference between someone who takes care in their work and someone who is there simply to get the bills paid is clear as day.
Research the company and its values and mission. Show interest in meetings, strive towards KPIs and incentives individually and as a team, and take time to learn how to do it best.
5. Never Be Arrogant
You may be excellent at your job. You may have followed all the steps so far, and get on great with the manager and your colleagues, while excelling in targets. But all this could quickly unravel if you’re arrogant about it.
There’s no space for egos in contact centers, which thrive from advanced team efforts as well as individual. The dog-eat-dog world is over. All your skills and hard work will be meaningless, and you’ll be sent marching.
In contrast to arrogance, the heart of a volunteer is the strongest of all. Even small gestures, such as offering to make tea or coffee, will show your good spirit and camaraderie.
If the team is struggling due to staff absence, and could really benefit from an extra hour of your time, step up in support. That extra hour will pay you back tenfold in appreciation and team success.
With your skills showcased and the above steps taken, contact centers will find it exceedingly difficult to let you go. It’s likely you’ll be asked to transfer to a permanent contract.
If, however, a permanent role is not feasible, you’ll still walk away with new skills and experiences for your resume, a great reference, a highly potential future employer who has seen first-hand how you work, and your head held high.