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This position is primarily responsible for inputting all incoming referrals, requesting and follow up for modifications.
Essential Functions: 1. Receive all authorizations electronically and on paper. 2. Separate by discipline, Audio, Speech and OT when applicable 3. Separate Evaluations from On-going Therapy 4. Resubmit any authorization for modifications from the appropriate medical group. 5. Input authorizations for upcoming appointments and assure that all referral information entered in Chart Links system is accurate and current. 6. Enter demographics for all new patients and update for returning patients in ChartLinks 7. Bar code and scan Authorization into patients chart when applicable 8. Assist the Business Office Manager with other tasks as assigned, to facilitate smooth and effective operation of the Department 9. Maintain work productivity 3 days out 10. Follow up with referral source when authorization not received and communicate with patient/client when no auth located in portal 11. Responsible for reviewing and ascertaining that all authorizations/referrals received for services are accurate and complete 12. Resubmits any authorization or referral to the appropriate referring organization if corrections are required 13. Upon receipt of the requested authorization for individual services or group therapy services, input approved authorization or referral information into ChartLinks. Ensures that approved authorizations and referrals are properly flagged in the ChartLinks system to notify the clinician(s) of pending authorizations and reauthorizations for services as prescribed by department policy. 14. Assist the Manager of Administrative Services or Scheduling Supervisor with other tasks as assigned.
Knowledge, Skill and Experience:
1. Minimum of a High School Diploma required. 2. Knowledge of on line patient accounting and scheduling software such as: Chartlinks, Lytec, etc. 3. Familiarity of medical terminology and medical billing coding. 4. Working knowledge of private insurance and government agency billing. 5. Good organizational skills, initiative, follow-through and the ability to meet deadlines. 6. Experienced and professional when dealing with the public and clients. 7. Bilingual – English/Spanish required. 8. Computer proficiency with Microsoft Office. 9. Ability to maintain positive attitude when working under deadlines. 10. Detail-oriented and have the ability to manage a variety of tasks at once. 11. Strong verbal and written communication skills. 12. Strong interpersonal and customer service skills required. 13. Self starter, ability to multi-task and be a team player.